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Frequently Asked Questions
We strive to make your online shopping experience as easy as possible. If you need further assistance, feel free to email us anytime at info@pennaatelier.com and we’d be happy to help!
How do I make a purchase?
We currently accept payments only via PayPal but you can pay with your Credit/Debit cards even if you don’t have PayPal!
Visa or MasterCard debit and credit cards in EUR will be accepted for payment.
a. Click on an item to view all the available details.
b. Select the details (if any), and click on ‘Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
c. Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
d. Pay via Paypal , you’re done!
b. Select the details (if any), and click on ‘Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
c. Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
d. Pay via Paypal , you’re done!
Sizing: How does your website's sizing work?
The site works with EU sizes. The best scenario is that you type in your measurements so we can deliver you most suitable suit size for you. In every product info you have size guide so you can check and determine your EU size based on your weight and height.
How much is shipping to my country?
Shipping is flat rate worldwide, prices of items include shipping fees, there are no additional costs when you pay.
Please, check: delivery information.
I have placed an order, when will my order be shipped?
For each order, items will usually be shipped within four – six working days. Usually it takes less, but we just want to be safe. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week, and you won’t be disappointed.
I have placed an order, how do I track it?
All shipped orders can be tracked at:
with the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping.
The item doesn't fit, do you accept returns?
We do not accept returns, esspecily if its costum made by your measurements. You can check size chart becouse dresses are limited.